Help Desk Hell

From today’s NY Times:

Help Desk Hell Half of corporate information technology managers in Britain have so much contempt for their users that they deliberately sabotage them, according to SkillSoft, an online training firm.

Those systems managers admitted to being “unhelpful and/or obstructive” to their users, according to a study commissioned by SkillSoft ( Not surprisingly, the same share — 50 percent — of I.T. managers are actively looking for other jobs.


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